Refunds Only | No Exchanges
Items purchased on our Web site can be refunded with a receipt within 30 days of purchase.
To get a return label, use our contact form, or a chat function.
You can use the original packaging, or your own, just make sure that you place the label on the package.
When you're ready, drop off your item at any UPS location. The staff will scan your return label and give you a receipt.
Returns may take up 25 days for processing.
It may take 3 to 5 days to get a refund, after the returned item reaches the fulfillment center.
If you hit a snag with your return, give us a call at (619) 866-7900.
Shipping is free. Item arrives in about 4 to 7 days.
To purchase our products, you can either create a user account or use a guest checkout. However, if you use the guest checkout all the time, we won’t be able to reward you for your loyalty.
Our Web site is Level 1 PCI DSS compliant. It’s a security standard for organizations that handle credit and debit card information.
What does that mean? It means that when using our shopping cart, your transaction is encrypted and safely transferred to the bank. That’s why we chose to host our Website on the Shopify platform. Shopify doesn’t keep credit cart or personal customer info from transactions. The data needed to authorize a transaction is passed directly through to the banks.
Our site retains basic order information - your name, address, email address, and your order history, but no financial data.
Our Web site also has SSL certification, which protects the data flow from you to our online store.
It’s not enough only to rely on us for your data safety. Make sure that you implement a strong password and two-part authentication when creating your account. Also, don’t expose and share your data publicly.
Our Web site was built with Bootstrap on a Shopify platform. It's optimized for all devices and modern browsers, such as Mozilla Firefox, Google Chrome and Safari.
Do not use Internet Explorer when using this Web site. It is not safe; it is old and non-functional.
If you have any technical difficulties, use the chat function or our contact form to report the issue. Please be specific about your issue.
